Troubleshooting Guide - Hatco GLO-RAY GRAM Series Installation And Operating Manual

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit is turned "On" but there
is no heat.
Heat is inadequate.
Heat is excessive.
Control switches burn out.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest authorized Hatco Service agency or Hatco
for assistance. To locate the nearest Service agency, log onto
the Hatco website at www.hatcocorp.com and click on
Find Service agent, or contact the Hatco Parts and Service
Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 800-690-2966 or 414-671-3976
Probable Cause
No power to unit.
Switch is defective.
Wiring is open.
Heating element defective.
Unit mounted too high above target area. Lower unit, putting effective heat closer to target.
Excessive air movement around strip
heater target area.
Incorrect power supply (low).
Unit mounted too close to target area.
Voltage supply too high.
Unit mounted improperly.
Remote control enclosure is mounted
too close to the heat zone.
Switches used are not Hatco supplied.
ELECTRIC SHOCK HAzARD: Turn OFF power switch, turn
off power at circuit breaker, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Corrective Action
Check circuit breaker and reset as necessary.
Contact authorized Service agent or Hatco for assistance.
Contact authorized Service agent or Hatco for assistance.
Contact authorized Service agent or Hatco for assistance.
Restrict or redirect air movement (air conditioning duct
or exhaust fan) away from unit.
Check power supply to unit, making sure it matches
rating on the unit. If power supply is incorrect, change to
match rating on unit.
Check to see that installation is within specifications for
type/model. Increase mounting height if too close.
Check power supply to unit, making sure it matches
rating on unit. If power supply is incorrect, change to
match rating.
move the unit the proper distance away from walls,
counters, and/or pass-through shelves. Refer to the
INSTaLLaTION section for guidelines.
move remote control enclosure away from the heat zone.
Refer to the INSTaLLaTION section for guidelines.
Genuine Hatco Parts are specified to operate safely and
properly in the environment in which they are used.
Contact authorized Service agent or Hatco to replace
switches with Genuine Hatco Replacement Parts.
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English
WARNING
Form No. GRamm-1114