In Case Of Difficulty - VTech USB 7100 User Manual

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For
customer service, please visit our Web site at www.vtechphones.com, or call
1-888-347-2005 (USA) or 1-800-267-7377 (Canada).
Problems making • Make sure batteries are installed and charged correctly (see page 7).
or receiving
• Make sure the AC adapter is firmly plugged into an outlet not
calls
controlled by a wall switch.
• Make sure the telephone line cord and USB cable are properly
connected (see page 5).
• If these suggestions do not work, unplug the base, remove and
re-insert the batteries, then follow the steps on page 25 to re-register
the handset.
Problems with • Make sure the USB cable is plugged firmly into the telephone base
Internet line and a working USB port in your computer (see page 5).
• Make sure your PC is powered on, and not in a standby or hibernat-
ing state. If the USB cable is plugged into a router or hub, try
connecting it directly to the PC.
• Make sure your computer meets the minimum requirements and all
software has been properly installed (see page 9). You must
establish a Skype
• Launch your browser and check to see if you can connect to the
Internet. You must establish an Internet connection to make calls.
• Activate your Vtech Cordless Phone Suite software, click on the
Status tab, and make sure all four boxes are checked. Unchecked
boxes may help you identify the source of the problem.
• Check your Net Status to make sure you are online with the Skype
network (see page 17).
• Unplug the base, remove and re-insert the batteries, then follow the
steps on page 25 to re-register the handset.
• Make sure batteries are installed and charged correctly (see page 7).
• Make sure the AC adapter is firmly plugged into an outlet not
controlled by a wall switch.
• If these suggestions do not work, visit
for other solutions. Or call VTech Customer Service at the numbers
listed above.
Call transfer You must wait until you hear the other handset ring before pressing
Off/Clear to complete the call transfer. If you press Off/Clear to send the
immediately
displays "Ring call to the other handset too quickly, you may cause the original handset
Back'' to generate the "Ring Back'' message.
NOTE: The term "base" above refers to the telephone base, not the charger provided with expansion handsets.
™ account before using the Internet line.
www.skype.com/help to check
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Appendix
In case of difficulty
Handset displays Launch your Skype
"No VoIP Clients
• Click Tools > Options > Privacy Menu > Related Tasks.
Running"
• Click Manage other programs' access to Skype.
• Select Vtech, then click the Change button.
• Click Allow this program to access Skype, then click OK.
No audio on Launch your Skype
Internet calls
• Click Tools > Options > Sound Devices Menu.
• Set "Audio In" to Cordless USB Phone.
• Set "Audio Out" to Cordless USB Phone.
• Set "Ringing" to Cordless USB Phone, then click OK.
Problems using You may enter numbers at the computer or the handset. To use the
SkypeOut handset, choose one of the methods listed below:
• Enter "00" + "Country code" + "National prefix (if needed)" + (number)
• Enter "011" + "Country code" + "National prefix (if needed)" + (number)
• Launch the Vtech Cordless Phone Suite software, click the Options
tab, then check the box marked Add international prefix and
country code. Then enter "National prefix (if needed)" + (number).
™
Problems check- Check your Net Status when you first enter the menu (before scrolling).
ing Net Status When you scroll, the highlight character (>) will follow your selection, no
on handset longer indicating your current Net Status.
You can also launch the Skype
Status (click on the icon in the bottom left corner of the screen).
Problems with You must use Skype
conference calls LIST/CALL button to join the call using the cordless handset.
using the hand-
set
NOTE: The term "base" above refers to the telephone base, not the charger provided with expansion handsets.
™ software and follow the steps below:
™ software and follow the steps below:
™ software to review or change your Net
™ to start the conference call, then quickly press the
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