VTech i6789 User Manual page 44

Troubleshooting
Problem
The battery does not
charge in the handset
or the handset battery
does not accept
charge.
The CHARGE light is
off.
The CHARGE Indicator
on the telephone base
is flashing.
41
Suggestion
• Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone
base or charger should be on.
• Remove the battery from the handset. Then re-install the battery and let it charge for 16
hours.
• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
on, refer to The CHARGE light is off in this section.
• It may be necessary to purchase a new battery. Please refer to the Battery section (see page
38) of this user's manual.
The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
•
of this user's manual for further instruction.
• Clean the charging contacts on the cordless handset(s) and telephone base each month using
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
•
of this user's manual for further instruction.
• This is a signal that the battery is very low, completely depleted, or when there is no electrical
contact between the battery and the telephone base.
• Ensure the connector of the battery is securely plugged into the handset and place the handset
in the telephone base for charging.
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