Maintenance; Troubleshooting - BT Inspiration Installation & Maintenance Manual

Maintenance

The method of fault isolation is by PCB/module substitution. Only the faulty PCBs/modules should be
returned to the manufacturer for repair. Full units must not be returned.
It is imperative that a fault report be fully filled and attached to the PCB/module sent back for repair. The
fault should be described thoroughly.

Troubleshooting

All faults can normally be traced quite readily to a particular PCB. Prior to replacing any PCB, fault
conditions should be checked to see if they are caused by programming, or mis-operation. The Featurephone
display will often indicate which system features have been set.
• System not initializing
Check that all system cards have been properly installed with all connectors fully located
• No incoming calls
Check that all phones programmed to ring are not programmed for DND or Divert
• Extension outgoing locked
If you cannot get outgoing access on a 2-wire telephone, move a Featurephone to the extension. If it
shows EXTN LOCK the extension has been locked and you will need the lock code to unlock it.
• No extension dial tone
Check that the extension has not been disconnected through programming
• Not seizing a line for outgoing calls
Check if the line has been programmed for incoming calls only.
Check if the line is equipped in programming.
Check that the key is programmed for line access
• Featurephone shows " Waiting for SYNC" - Extension not properly terminated at IDC
• Door Intercom not operating
Check Door Intercom link is located correctly.
Check the Door Intercom programming.
• Phone reset
Remember the simple phone reset code 157 which can be dialled from any extension phone.
•
System reset
−
Reset: To do a warm reset of the BT Inspiration, enter the programming mode and choose
System, Reset Options, and Reset
−
Reset to default: To do a cold reset of the BT Inspiration, enter the programming mode and
choose System, Reset Options, and Reset to Default. WARNING: this will reset ALL
programming to factory default.
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