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TROUBLESHOOTING
Issue
Dust bin disconnected
Dust bin full or filter
blocked
Sensor failure
Unit detects it is in
midair
Anti-drop sensor
activated
Cannot detect walls
Front bumper stuck
Main wheel jammed
Side brush jammed
Main body stuck
Unit on slope
Charging base failure
Low battery
Blower failure
Unknown fault
If an issue cannot be resolved, visit help.kogan.com for assistance.
Indication
Red light flashes slowly with
beeping
5 beeps
Red light flashes with 4
beeps
Red light solid with 2 beeps
Red light flashes slowly with
3 beeps
Red light flashes slowly with
2 beeps
Red light solid with 4 beeps
Red light solid with beeping
Red light solid with 2 beeps.
Red light solid with 4 beeps.
Red light solid with 5 beeps.
Red light solid with 3 beeps.
Red light solid with a beep.
Red light solid with 5 beeps.
Red light solid and beeps
1.5 seconds.
Solutions
Reattach dust bin
Empty dust bin or change filter
Check if sensor is covered or
relocate to enclosed area
Place unit on solid ground
Check if bottom sensor is blocked
and place unit on ground
Check if main sensor is blocked
Check if machine bumper is loose
Check if main wheel is tangled
Check if side brush twisted
Check if main body trapped
Place unit back on solid ground
Ensure charging base is in range
and connect with power adapter
Charge unit
Check if blower blades are loose or
twisted
Restart unit
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