Troubleshooting - Kogan SMARTERHOME LX18 PRO User Manual

TROUBLESHOOTING

Problem
The vacuum is not
turning on.
The vacuum is not
charging.
The vacuum did not
return to the
auto-empty dock.
The vacuum is
displaying abnormal
behaviour.
There is an abnormal
noise during cleaning.
The cleaning
performance has
degraded.
Dust or ash is dropping
out of the vacuum.
42
• The battery level is too low. Place the vacuum against the
charging contacts of the auto-empty dock. The vacuum will
then begin charging and turn on.
• The ambient temperature is below 0°C or above 40°C.
Ensure the vacuum is only used when the ambient
temperature is between 0–40°C.
• Move the vacuum away from the auto-empty dock and
check whether the indicator is illuminated.
• Ensure the power cord is well connected.
• The charging contacts on the auto-empty dock are not
connected with the charging contacts on the vacuum.
• Clean the charging contacts on the auto-empty dock and
vacuum.
• Ensure the side brushes are not covering the charging
contacts. If so, turn the brushes to expose the charging
contacts.
The vacuum is too far away from the auto-empty dock. Place
the vacuum close to the auto-empty dock.
Turn off and restart the vacuum.
The brushes or wheels may be entangled with foreign objects.
Stop the vacuum and clean the brushes and wheels.
• There is dust build-up in the filter. Clean or replace the filter.
• The dustbin is full. Empty the dustbin.
• The roller brush is entangled with foreign objects. Clean the
roller brush.
Reason/Solution