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TROUBLESHOOTING
Problem
The vacuum is not
turning on.
Unable to start
cleaning.
The vacuum is not
charging.
Decreased cleaning
ability or dust falling.
Unable to connect to
App.
46
• The battery level is too low. Place the vacuum against the
charging contacts of the auto-empty dock. The vacuum
will then begin charging and turn on.
• The ambient temperature is below 0°C or above 40°C.
Ensure the vacuum is only used when the ambient
temperature is between 0–40°C.
The battery power Is low (less than 20%). Use it after fully
charging.
• Move the vacuum away from the auto-empty dock and
check whether the indicator is illuminated.
• Ensure the power cord is well connected.
• The charging contacts on the auto-empty dock are not
connected with the charging contacts on the vacuum.
• Clean the charging contacts on the auto-empty dock and
vacuum.
• Ensure the side brushes are not covering the charging
contacts. If so, turn the brushes to expose the charging
contacts.
• The dustbin is full, clean the dustbin.
• The filter screen is clogged. Clean or replace the filter
screen.
• The roller brush is entangled by foreign matter, clean the
roller brush.
• The dust collection port of the dust box is blocked by
foreign objects.
• The Wi-Fi password is wrong. Enter the correct Wi-Fi
password.
• The Wi-Fi signal is not good. Ensure that the vacuum and
the dock are in a good Wi-Fi coverage area and follow the
instructions in this user guide to reset the Wi-Fi before
pairing.
• Restart the Wi-Fi and download the latest version of the
App to try to connect again.
Reason/Solution
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