Samsung ProXpress C3010 Series Service Manual page 100

4. Alignment and Troubleshooting
► Error Code
C2-4512 / C2-4515 / C2-4517 / C2-4518 / C2-4526
► Error message
Not Compatible C toner cart.
► Symptom
The cyan toner cartridge is not compatible.
► Troubleshooting method
1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
► Error Code
C2–4711 / C2–4712 / C2–4713 / C2–4714
► Error message
Error: #C2-4710 Call for Service
Error: #C2-4711 Call for Service
Error: #C2-4712 Call for Service
► Symptom
The cyan toner cartridge is not installed or the CRUM has some problem.
► Troubleshooting method
1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times
to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the cyan toner cartridge with new one.
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