Appendix G: Frequently Asked Questions, Troubleshooting, And Technical Support - Veo Observer User Manual

Frequently Asked Questions,
Troubleshooting, and Technical
Support
Problem or Question
What username and password do I use
the first time I access the camera or after
a factory default reset?
What do I do if I can't remember my
username and password?
The IP display continues to blink 000 and
doesn't show an address after 1 minute.
The camera welcome page does not
appear when I try to browse the camera.
The camera cannot be pinged.
Resolution or answer
Username = admin, password = password (all lowercase)
Restore the factory default settings by pressing and holding down the
power button for 6 seconds. Note: Any configuration settings you
have entered will be lost.
1. Check the green Ethernet status LED at the back of the
camera. It should be on and will blink when network
communication is taking place. If not, check that both ends of
the Ethernet cable connection are secure.
2. Your network may not be configured for DHCP. Use the
Observer Setup Utility to manually configure the camera's
network settings. Refer to Section 5.1 Manually Assigning
a Static IP Address.
LAN connection to camera:
1. Confirm that you are using the correct IP address and port
number using the Observer Setup Utility.
2. Use the Login button in the Observer Setup Utility.
Internet connection to camera:
1. Try to PING the camera's IP address or domain name. See
Appendix C.2: Using PING for help. Note: You will not be
pinging the camera itself but rather the gateway/router
connecting the camera to the Internet. The gateway may be
configured not to respond to pings on its WAN IP.
2. Confirm that the camera's gateway setting matches the LAN
IP of the gateway/router connecting it to the Internet. Refer to
Chapter 5: Observer Setup Utility for more help.
3. Confirm that the http port used by the camera (default = 80) is
forwarded to the camera's LAN IP address in the
gateway/router's configuration. Refer to Appendix D: Router
Configuration for more help.
4. Confirm that the camera can be browsed on the local
network.
LAN connection to camera:
1. Check that the camera is on and that the Ethernet status LED
is on or blinking.
2. Cycle the power off and then on and re-check.
3. Confirm that the IP address of the camera does not conflict
with another device on the network by pinging the address
with the camera powered off.
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Appendix