Troubleshooting - Planar HB Series User Manual

Troubleshooting

Before calling service personnel, please check the following table for a possible cause
of the problem you are experiencing. Please note the following:

Perform the adjustments according to "Operating the Display" on page 18.

If the problem you are experiencing is not described below, or you cannot correct the
problem, stop using the display and contact Planar's Technical Support Department. See
"Accessing the Planar Technical Support Website" on page 69.
Issue
No image is displayed
The image is not
centered
The remote control
doesn't work
The picture color
looks poor
App won't run
Planar HB Series Huddle Board User Manual
020-1392-00A
Check for the following
Make sure the correct source is selected.
Make sure the main power switch is ON.
Check that the source equipment is operating correctly.
Make sure the input signal is compatible with this display.
Make sure the input signal is compatible with this display.
Make sure the batteries are new and installed correctly.
Ensure the remote is aimed at the IR sensor.
Make sure the remote control sensor is plugged in correctly.
Make sure the remote is aimed towards the back of the display where the
sensor is located.
Check the picture settings.
Reset the display.
Make sure that the display is attached to the Internet, either by LAN or Wi-
Fi.
If the app is freezing, not loading or crashing:

Turn off the Planar HB Series Display using the power switch.

Download the app again.
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