Time Sync Options
It is important for the modem to have the correct time.
You have two options for ensuring that the modem has the correct time.
1. Allow the TopView machine to set the time of the modem
2. Allow the modem to sync its time with a time server (may require Cellular Configuration
enabled)
Once you select an option, the other option should be disabled.
Allow TopView to set the time of the modem
In TopView 6.34 and later, TopView can set the time of the modem when it sends SMS messages and
polls for incoming messages.
This option requires that SSH is enabled on the modem. To check this setting, go to
ADMINISTRATION > ACCESS CONFIGURATION (Set to enabled, port 22, via LAN).
To enable this option in TopView:
Launch the TopView Configurator, select Global Options>Notification.
To test the ability of TopView to sync the time of the modem (v6.34 and later):
Launch the TopView Configurator and open your configuration file
Left menu: Email-SMS Notification > [Configure]
Outgoing SMS Setting screen
Click [Test modem] to verify connection to the modem. The current time of the modem is displayed.
Click [Sync time]
Allow the modem to sync to a time server
This option may require you to enable "Cellular configuration" on the modem which enables use of the
"data" portion of your cellular plan.
To enable this option in the modem:
SETUP > TIME CONFIGURATION
SNTP: check "Enabled"
Set the polling time to 5 minutes until you can verify that the time sync (SNTP) is working correctly
(below).
To check the status of the modem time sync (SNTP):
STATUS & LOGS > SERVICES
Verify that the SNTP service status is successful. If this is failing, you may need to enable "Cellular
configuration" on the modem (CELLULAR > CELLULAR CONFIGURATION). If SNTP continues to fail you
should disable SNTP and allow TopView to set the time of the modem.