Creative Modem BLASTER USB DE5771 Getting Started page 60

Returning a product
for repair
*
Closed Sat-Sun & Public Holidays
More than 30 days since date of purchase
Contact European Technical Support to clarify the nature of the problem and to obtain
details of our repair/replacement procedure.
Creative Labs requires that all returns for repair/replacement must first be issued
with an authorisation number, therefore you need to contact Technical Support to
receive this number.
Technical Support will communicate how to return the product in question for
repair/replacement.
You should only return the hardware item in question and return it to the address
provided by Technical Support. Please retain all software, accessories and the
original packaging.
Please quote the authorisation number clearly on the outside of the packaging
in which you return the hardware item.
After receiving the hardware, Creative will process the return.
Creative may replace or repair the product with new or re-conditioned parts, and the
faulty parts will become the property of Creative. The warranty period for your
repaired/replacement item is 90 days from the date of shipment from Creative, or what
is left on the original item's warranty, whichever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the E.U. or from
zones with special tax status, you must complete the relevant customs documentation
before shipping the product.
Technical Support C-4