Internet Access - ZyXEL Communications VMG4005-B60A User Manual

If the problem continues, contact the network administrator or vendor, or try one of the advanced
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suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the VMG using another service, such as Telnet. If you can access the VMG, check the
remote management settings and firewall rules to find out why the VMG does not respond to HTTP.
I can see the Login screen, but I cannot log in to the VMG.
Make sure you have entered the password correctly. See the cover page for the default login names
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and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
You cannot log in to the Web Configurator while someone is using Telnet to access the VMG. Log out of
2
the VMG in the other session, or ask the person who is logged in to log out.
Turn the VMG off and on.
3
If this does not work, you have to reset the device to its factory defaults. See
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I cannot Telnet to the VMG.
See the troubleshooting suggestions for
Configurator.

18.3 Internet Access

I cannot access the Internet.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
1
Start Guide and
Disconnect all the cables from your device and reconnect them.
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If the problem continues, contact your ISP.
3
I cannot access the Internet through a DSL connection.
Chapter 18 Troubleshooting
Ignore the suggestions about your browser.
Figure 4 on page 12.
VMG4005-B50A/B60A User's Guide
I cannot see or access the Login screen in the Web
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Section 18.1 on page 66.