Bose SOUNDTOUCH 300 Owner's Manual page 51

Symptom
No audio from
Acoustimass® 300 bass
module or Virtually
Invisible® 300 surround
speakers
Sound is coming from
your TV speaker
Poor or distorted
sound
Bass is too heavy or
low
No available HDMI™
inputs on your TV for
sources
Soundbar doesn't play
audio from the correct
source or selects the
incorrect source after
a delay
Solution
• Update the system software:
1. On the remote control, press the SoundTouch® button
2. Press and hold the Closed Captioning button
indicator , TV indicator
Bluetooth indicator
Note: The update may take 10 or more minutes.
• Make sure that the soundbar's HDMI cable is inserted into a
connector on your TV labeled ARC or Audio Return Channel. If your
TV does not have an HDMI ARC connector, connect to the soundbar
using the optical cable (see page 16).
• Turn off your TV speakers (refer to your TV owner's guide).
• If the soundbar is connected to your TV's HDMI ARC connector,
make sure that Consumer Electronics Control (CEC) is enabled
in your TV system menu. Your TV may refer to CEC by a different
name. For more information, refer to your TV owner's guide.
• Disconnect the soundbar's HDMI cable from your TV's HDMI ARC
connector and reconnect it.
• Decrease your TV volume to its lowest setting.
• Connect to the soundbar using both the HDMI cable
(see page 15) and the optical cable (see page 16).
• Test different sources if available.
• Remove all protective films from the optional bass module or
surround speakers.
• Run ADAPTiQ® audio calibration (see page 22).
• Make sure that your TV can output surround sound audio (refer
to your TV owner's guide). If it can't, connect your source to the
soundbar and select the appropriate settings in the SoundTouch®
app to play surround sound audio directly from the source
(see page 46).
• Adjust the bass level of the soundbar (see page 32).
• Run ADAPTiQ audio calibration (see page 22).
• If the soundbar is connected to your TV's HDMI ARC connector,
connect a source to the soundbar (see page 45).
• Set CEC to Alternate On:
1. Within the SoundTouch® app, select
Settings.
2. Select your soundbar.
3. Select Advanced Setup > HDMI-CEC > Alternate On.
• Disable CEC on your source (refer to your source's owner's guide for
more information).
• Connect to the soundbar using both the HDMI cable
(see page 15) and the optical cable (see page 16).
T R O U B L E S H O O T I N G
, SoundTouch® indicator
on the soundbar blink white.
> Settings > Speaker
.
until the Wi-Fi
and
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