Troubleshooting And Faqs; Where Do Isend My Headset For Repair; My Anr (Active Noise Reduction) Is No Longer Working; M Y Headset Does Not Work With My Cell Phone Or Mp3 Player - Telex Ascend Series Manual

PROBLEM
Where do I send my headset for repair?
My ANR (Active Noise Reduction) is no longer
working.
My headset does not work with my cell phone or
MP3 player.

Troubleshooting and FAQs

SOLUTION
If the headset is new (less than 30 days), call the dealer
•
you purchased it from and get a replacement.
If the headset is more than 30 days old and less than
•
three (3) years, then send it to customer service for
warranty repair.
If the headset is more than three (3) years old, there is a
•
cost to get it repaired and/or refurbished to new
condition.
Attn: Customer Service
Bosch Communications, Inc.
8601 East Cornhusker Hwy.
Lincoln, NE 68507 U.S.A
Please include a copy of receipt, if available. Along with the
unit, please include your name, billing, and shipping
address, telephone number, and a brief description of the
problem you are experiencing.
Allow 7-10 working days for service, plus transportation
time, once we have received the unit for repair/refurbish.
For questions about repair, please call customer service at:
800-218-2410 ext. 8762 Repair Services
Verify the headset is plugged in.
•
Verify the ANR switch is in the on position.
•
If using a battery, verify the battery is charged.
•
If you have verified the previous bullets, then send the
•
unit in for repair.
Verify the cord for the device is plugged in firmly.
•
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