Troubleshooting - Saeco RI9755/11 Operation And Maintenance Manual

TROUBLESHOOTING

30
Problems
The machine does not turn on.
Coffee is not hot enough.
Hot water or steam is not dispensed.
Coffee has little crema.
The machine takes a long time to warm
up or the amount of water dispensed
from the wand is too little.
no coffee comes out.
(see note)
The coffee is too weak.
(see note)
(see note)
Coffee leaks out of the dispensing head.
Brewing does not start.
Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be
brewed in order to allow the machine to optimize the parameters.
Please contact Saeco or an authorized service center for any problems not covered in the above table or when the
suggested solutions do not solve the problem.
Causes
The machine is not connected to the
power source.
The cups are cold.
The hole of the steam wand is clogged.
is not freshly roasted.
Dregdrawer is inserted.
Water tank is empty.
Brew group is dirty.
The water circuit is not primed.
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
the left.
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
Circuit is not primed.
Dispensing head is clogged.
The opti-dose adjustment is not at the
optimal setting.
Solutions
Connect the machine to the power source.
Insert the plug into the machine's power
socket.
Warm the cups with hot water.
Clean the hole of the steam wand using a pin.
Descale the machine.
Turn the machine on. Close the service door.
correct position.
group.
Fill the water tank and prime the water circuit
again.
from the hot water wand.
manual.
manual.
Adjust the grinder to a coarse grind (see
page 16).
from the steam wand.
Clean the dispensing holes with a soft cloth.
Change the opti-dose adjustment
(see page 15).