Test Results - Avaya DA60 Application Notes

particular non-Avaya headset will work with Avaya's telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
2.1. Interoperability Compliance Testing
The following functionality was verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing and receiving calls to and from internal extensions to verify two way audio path
and quality.
Placing and receiving calls to and from the PSTN to verify two way audio path and
quality.
Hearing ring back tone on the headsets for incoming and outgoing calls.
Answering and ending calls using the Avaya one-X® Attendant screen interface.
Using the volume control buttons on the Plantronics DA60 adapter and in Avaya One-
X® Attendant to adjust the audio volume on the headsets.
Using the Mute control buttons on the Plantronics DA60 adapter and in Avaya One-X®
Attendant to mute and un-mute the headset microphone.
For the serviceability testing, the DA60 adapter was disconnected and reconnected to the USB
port of the PC, and Avaya one-X® Attendant was restarted to verify proper operation. In
addition, the PC was rebooted to verify that the headsets and adapter were operational after the
restart was completed and the application was reinitialized.

2.2. Test Results

Interoperability testing was completed with successful results for all test cases with the exception
of the observations/limitations described below:
The Sidetone Volume and Mute controls on the Volume and Ringer Settings menu in
Avaya one-X® Attendant allow setting the volume and to mute/unmute the sound of the
attendant's own voice on the headset speakers . During the compliance tests, it was
observed that these controls were grayed out and not available for use.
Internal Avaya GRIP request number 9802 was created and sent to the Development team for
this issue.
2.3. Support
For technical support and information on the Plantronics products described in this solution,
contact Plantronics Support at:
Phone: 888-752-6876
Website: http://www.plantronics.com/us/support
MAA; Reviewed:
SPOC 11/20/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
3 of 15
DA60_OneX_Attd