Troubleshooting The Installation - Cisco ASR 9000 Series Installation Manual

Verifying and Troubleshooting the Line Card Installation
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Troubleshooting the Installation

Note All new line cards are designated as administratively down by default. Status LEDs are off until you configure
the interfaces and use the no shutdown command.
If the Card Status LED or a Port Status LED does not go on, there is either a problem with the line card
installation or a hardware failure. To verify that the line card is installed correctly, follow these steps:
1. If a Port Status LED fails to go on (no activity), but the Card Status LED is on, verify that the initialization
sequence has completed successfully. If this is the case, verify that the interface is not shut down. If the
interface is not shut down, suspect a circuitry problem with the Port Status LED and contact a service
representative for further assistance.
2. If the Card Status LED fails to go on, check the router connections as follows:
1. Verify that the line card board connector is fully seated in the backplane. Loosen the captive installation
2. Verify that all power cords and data cables are firmly connected at both ends.
3. Verify that all components on the card are fully seated and secured to their sockets.
After the line card reinitializes, the Card Status LED on the line card should go on. If the Card Status LED
goes on, the installation is complete; if the Card Status LED does not go on, proceed to the next step.
3. If the Card Status LED still fails to go on, remove the line card and try installing it in another available
line card slot.
4. If the Card Status LED goes on when the line card is installed in the new slot, suspect a failed backplane
port in the original line card slot.
5. If the Card Status LED still does not go on, halt the installation. Contact a service representative to report
the faulty equipment and obtain further instructions.
6. If an error message displays on the console terminal during the line card initialization, see the appropriate
reference publication for error message definitions.
If you experience other problems that you cannot solve, contact a Cisco service representative for assistance.
Meaning
Modular port adapter power is not enabled.
Modular port adapter has encountered an hardware error.
Modular port adapter power is on and there is activity.
Modular port adapter is ready and operational, there is no activity.
screws and firmly pivot the ejector levers toward each other until both are parallel to the line card
front panel. Tighten the captive installation screws.
Cisco ASR 9000 Series Aggregation Services Router Ethernet Line Card Installation Guide
Troubleshooting the Installation
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