Before Calling Service
Symptoms
Picture
•
Uneven color display.
Display
•
Double image /
"ghost" image
•
Snowy / noisy picture
•
Poor or no picture
Sound
•
No Sound
Power
•
No power
Remote
•
TV does not respond
Control
to remote control
Suggested steps to take
•
Ensure that the TV is not placed near any speakers
or magnetic objects.
•
Check antenna, cable or set-top box.
•
Check antenna, cable and / or setup box
connections. Ensure that they are properly
connected.
•
Possible electrical interference from appliances or
other sources.
•
Check picture adjustments (brightness, contrast,
color, tint).
•
Check if the volume of TV is not at the minimum.
Try pressing the Volume + button of the remote
control to increase sound.
•
Check that the mute mode is not on. If mute mode
is on, press the Mute button on the remote control
to deactivate mute mode.
•
Ensure that the TV's AC power cord is plugged into
the main socket and to your TV. If there is still no
power, disconnect the plug. Wait for 60 seconds
and re-attach plug. Turn on the TV again.
•
Try changing the batteries.
•
Aim remote control directly at remote control
sensor lens on TV and try pressing any button on
the remote control.
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