Synchronization Troubleshooting - Blackberry Bold 9700 User Manual

User Guide

Synchronization troubleshooting

Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
Reconcile email messages over the wireless network, 205
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Related topics
Delete email messages over the wireless network, 205
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize
calendar data. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Synchronize organizer data over the wireless network, 206
Synchronization
209