Trouble Shootings - Navien Mate EQM 350 User Manual

Trouble Shootings

If there is a problem with the product, please check the following rst.
If the problem continues after checking, please contact customer support
center (877-689-1541, US).
Symptom
Poor connection between
heating unit and pad
Circulation disorder due
to the location of heating
The heating unit
unit and pad
works normally
but the pad is
not warm
Circulation disorder due
to air pressure inside pad
Water shortage
Poor contact with outlet
Power does not
Dysfunctional
turn on
balancing sensor
Initial high speed mode
motor Rotation
Noise occurs
Intermittent Motor Noise
Consumption prevention
vinyl is not removed
The remote
control does not
Worn out battery
work
Remote control sensor
is blocked on the heating
unit.
The heating
unit turns off Timer mode
by itself
Cause
Check whether the connector of the pad
has been connected until there is a "click"
sound.
1) When using on a bed, check whether the
2) Organize the hose so that the connecting
1) Set at the maximum temperature and reset
2) After operating for about an hour, the air is
Heating may not work if there is a shortage
of water, so su ciently replenish water.
Check the connection with the outlet.
Check whether the heating unit is on
a hard surface. (No Carpet)
When initially connecting, high speed mode
may operate to supply water for 3 minutes and
rotating noise may be heard, but it does not
occur afterwards.
The motor will run to circulate the water in the mat
if the heating unit is plugged in but has not been
used for awhile.
Remove the vinyl battery cover.
Replace the battery.
Clear the area near the remote control sensor
on the heating unit.
Please check if the timer mode is turned on.
Action to Be Taken
pad connecting hose is drooped and laid in
a U shape.
hose is spread out for smooth circulation.
the power 2 to 3 times.
discharged naturally, and smooth use is
possible.
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