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Keep this manual in an easy-to-find location. Please read the manual carefully to use the product as intended. to change without prior notice for quality improvement. of the product you purchased.
Contents For safety and correct use of the product, be sure to read the manual before use. Experience the warmth of Navien for good and healthy sleep. Safety Precautions Product Components Name of Each Part Display & Control Panel Guide...
Safety Precautions California law requires the following Prop 65 warning to be provided: This product can expose you to chemicals including lead, lead compounds, and carbon WARNING bisulfide which are known to the State of California to cause cancer and birth defects or other reproductive harm.
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Please read and follow the safety precautions. Warning/ Caution/ Actions Prohibited This product is for domestic use only for 120V/60Hz. Always use a country-specific outlet with a grounding terminal. A different voltage may cause electric shock or fire. Failure to use a grounding outlet may result in malfunction or electric shock.
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Please read and follow the safety precautions. Warning/ Caution/ Actions Prohibited Do not operate the product with wet hands. There is a risk of electric shock. Do not allow infants or children from operating the product and set the child-lock when not in use. There is a risk of electric shock, burns and product malfunction.
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Please read and follow the safety precautions. Warning/ Caution/ Actions Prohibited Do not place heavy or sharp objects (tacks, nails, knives, needles, etc.) on the pad or pierce the pad. It may cause deformation of the product or leakage. Do not use the pad with latex products to avoid a risk of product deformation.
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4. If symptoms process further, blisters may occur due to burns 5. The burned area has a tendency to be narrower than a normal burn injury. Safety tips using Navien Mate. 1. Use provided cover or any thin cover over mattress pad.
Product Components EQM580 Heating unit (Boiler) Mattress Pad(Mat) Shape and color may vary depends on product model. Pad Cover User Manual / Quick Manual Air pump / Water Removal Kit Auto Drain Kit Shape and color may vary depends on product model. Remote Control Storage Bags...
Name of Each Part Heating unit (Boiler) Shape and color may vary depends on product model. Water inlet Screen display Window & Boiler control panel Remote control receiver * Single size has 2 connectors. Connection area of the Water inlet/outlet connector Mattress pad (Mat) Mattress pad area Connector area...
Display & Control Panel Guide Label Name Description Power button To turn on/off the product. Volume button To increase or decrease the volume. Lock button To lock/unlock the heating unit control panel. Sterilization button To set the sterilization mode. Timer button To set or stop the timer.
Remote Control Operation Guide Remote Control Sign Name Description Power button To turn on/off the product. Lock button To lock/unlock the heating unit control panel. To select the heating area(Left or Right). Left / Right button * Applies to Queen and King Size only. To increase or decrease the the temperature and voice +/- button guidance.
3. Connect the hose to the heating unit. - Untangle the hose and lay it flat. - Be sure to connect the hose facing Navien logo. 4. Plug the power cord and touch the power button. (water storage error code) will be displayed when you set up for the first time.
Control Panel Features Power On and Off - Touch the power button on the heating unit to power on and off. - Default temperature is set for 95°F(35°C) for both sides and the current temperature will be displayed. - It is automatically set to the previous use temperature when power is turned off and restarted. Setting the Temperature - The heating temperature can be set between 82°F(28°C) through 113°F(45°C).
Setting the Timer Mode The timer can be set for 3 to 12 hours, and the heating unit will automatically power off after the set time has passed. Touch the timer button and the right side number will blink. Set the desired time by touching the "+/-" When the desired schedule time is displayed, the setting is completed after 3 seconds and the screen display changes to the temperature display.
Setting the Fast Heating Exclusive use for APP & Remote Control This function helps you reach the set temperature more quickly. It is possible to set fast heating mode through quick heating button or application of remote controller. When fast heating is selected, the icon will light up and fast heating mode will be activated. Fast heating function lasts for 30 minutes.
Setting the Auto Drain Mode Be sure to cool down the water in the heating unit and the pad before using Auto Drain due to the risk of burn. If you use the water for a long time without replacing the water, minerals and other components in the water may solidify and cause foreign substances like incrustation.
Connecting to APP Launch the Navien Mate app on your phone. Select [Connect Wi-Fi] to go to each connection screen. (Please refer to the following page for more information on How to Connect Application and Bed Warming Mattress Pad using Wi-Fi...
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Wireless Specifications Wi-Fi module specifications Specifications IEEE 802.11 b/g/n Wireless Channel Channels 1~13 Authentication Methods OPEN, WEP, WPA-PSK, WPA2-PSK Using Wi-Fi Notice The SSID is 32 digits or less, and the password is 64 digits or less (depending on the security method). The alphabet + number + space can be used in combination.
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Please select Navien Mate's AP. (Example: NWMKDxxxx) Please check if Wi-Fi connection is possible. (You can connect the AP by touching the button and the button simultaneously for 2 seconds in the boiler section.) 4. When the connection is completed, press the [Next] button on the Navien Mate application screen.
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6. Enter the nickname of the Navien Mate, select the region, and then press the [Next] button. 7. After entering the information, click the [Finish] button to complete the registration. 8. As soon as you see the connected your Navien Mate product, it is ready to control via your connected device.
Navien Mate with the App. Power On and Off You can turn the power on and off by touching the power icon after launching the Navien Mate app. How to set temperature You can adjust the left and right temperature simultaneously by touching the master temperature control button on the main screen.
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< Temperature change graph of Basic Mode > The temperature of the Navien Mate can be set within the appropriate sleeping temperature range. If set to the highest temperature in the appropriate sleeping temperature range, the first zone (for the first hour) is automatically maintained at the maximum temperature without increasing the temperature.
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When the your Navien Mate error occurs, the mobile phone receives a push notification. · On-schedule notification You will receive a push notification at the time you set the on schedule to verify that the your Navien Mate is on. · Notice Once the announcements related to the use of the your Navien Mate are updated, you will receive a push notification.
Product Storage How to Manually Drain the Product Make sure that the water in the heating unit and the pad has sufficiently cooled before draining to prevent risk of burn. If the water has not been replaced for a long time, the mineral or other solids in the water may solidify to create scale.
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If the product will not be used for a long period of time, separate the mattress pad from the heating unit and remove the water before storing. How to store the heating unit. Dry the boiler sufficiently in the shade. Put it in a storage bag and store it in a well-ventilated place away from direct sunlight.
Navien Mate Care Cleaning the heating unit When cleaning the exterior of the heating unit, moisten a soft cloth with lukewarm water, wring, and wipe gently. Do not wipe the screen display and heating unit control panel with alkaline detergent.
Error Code Guide If an error code is constantly displayed on the display window, receive an inspection by contacting the Navien Mate Customer Support Center in the US. (877-689-1541, Navien Mate.com). Error Error Description Cause Action to Be Taken Code...
Trouble Shootings If the problem continues after checking, please contact Navien Mate Customer Support Center (877-689-1541, Navien Mate.com). Symptom Cause Action to Be Taken Check whether the connector of the pad Poor connection between has been connected until there is a "click"...
Detailed Specifications and Dimensions EQM580 Category EQM580-SSUS Model name EQM580-QSUS EQM580-KSUS Rated power consumption AC 120V, 60Hz, 290W / 340W 0.18 gal Water tank capacity D11.0 x W6.1 x H6.1 (in) Heating unit size D280 x W155 x H155 (mm) 5.1 lbs.
FCC Certification FCC Information to User This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Register the Model Name, Serial Number, and Place and Date of Purchase at the following website: www.navienmate.com Warranty Exclusions Product purchased through a supplier or distributor not authorized by Navien. addition of any non-approved components, relocating or moving the Product from its original installation site, or any accidental or intentional damage to the Product.