Canon EOS C500 Mark II Instruction Manual page 205

Recording to and playing back from a CFexpress or SD card is slow.
- This may occur as recordings are made and deleted repeatedly over time. Save your recordings and initialize the card
(A 46).
The optional RC-V100 Remote Controller or commercially available remote control does not work.
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- Make sure that
(REMOTE B)]* when using the optional RC-V100 Remote Controller or [Standard] when using a commercially available
remote control.
*
Only when the optional EU-V1 Expansion Unit 1 or EU-V2 Expansion Unit 2 is attached to the camera.
- Turn off the camera, reconnect the remote controller and then turn the camera back on again.
- When the currently selected custom picture file is protected, detailed custom picture settings cannot be adjusted
using the RC-V100. Unprotect the file (A 124).
Connections with External Devices
Video noise appears on a nearby TV screen.
- When using the camera in a room where a TV is located, keep a distance between the AC adapter and the power or
antenna cables of the TV.
Network Functions
Check This First
• Are the camera, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camera?
• When using a Wi-Fi network, are there any obstructions between the camera and the access point or
between the network device used and the access point?
Cannot connect with an access point.
- If the network function icon does not turn white, turn off the camera, remove the optional Wi-Fi accessory and attach
it again.
- Check that the settings on the network device the camera is trying to connect with are correct.
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (A 206).
Cannot establish a Camera Access Point connection with a network device.
- If the network function icon does not turn white, turn off the camera, remove the optional Wi-Fi accessory and attach
it again.
- When you reset all the camera settings, all network settings are lost as well. Set up the Camera Access Point settings
again (A 160).
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal.
Refer to Precautions Regarding Wi-Fi Networks (A 206).
Cannot connect with a wired (Ethernet) network.
- Use a category 5e or better shielded twisted pair (STP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you reset all the camera settings, all network settings are lost as well.
- Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T
connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T).
The (Ethernet) indicator on the optional EU-V1 Expansion Unit 1 or EU-V2 Expansion Unit 2 is illuminated or
flashing in red or is turned off.
- The Ethernet cable was disconnected or the camera cannot connect to the network device. Check the cable
connection and the network device.
B
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[ System Setup] [REMOTE Term.] is set to [RC-V100 (REMOTE A)] or [RC-V100
Troubleshooting
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