Service Disruptions - ooma Hub User Manual

Service Disruptions

Internet Interruptions
ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab
blinks red, indicating that your ooma service is temporarily unavailable. When this happens, the ooma system
will work differently depending on whether you are using the landline or non-landline version. Please see the
appropriate notes below.
LANDLINE
During an Internet outage, you will hear the
regular dialtone, not the ooma dialtone. You
can still make and receive calls, including
911 calls, over your phone line. However all
outgoing calls will be placed through your local
phone service, and regular phone company
calling charges will apply.
Power Outages
If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark. When this happens,
the ooma system will work differently depending on whether you are using the landline or non-landline
version. Please see the appropriate notes below.
LANDLINE
During a power outage, you will hear the
regular dialtone, not the ooma dialtone. You
can still make and receive calls, including 911
calls, over your phone line if you have a line-
powered corded phone. However all outgoing
calls will be placed through your local phone
service, and regular phone company calling
charges will apply.
NON-LANDLINE
During an Internet outage, you will not hear
any dialtone. When using the ooma system
without a landline, you will not be able to dial
911 unless your power and Internet connection
are both working.
NON-LANDLINE
During a power outage, you will not hear any
dialtone. When using the ooma system without
a landline, you will not be able to dial 911
unless your power and Internet connection are
both working.
basic calling