Troubleshooting - THOMSON 510, 510i, 530 Setup And User Manual

4 Troubleshooting

Introduction
Configuration problems
Startup problems and
alert indications
3EC 37891 AAAA TCZZA Ed. 01
This chapter provides information on how to identify and correct some common prob-
lems you may encounter when using and configuring the SpeedTouch™.
If the following troubleshooting tips do not resolve the problem contact the company
from which you purchased the SpeedTouch™ for assistance.
If you encounter DSL connectivity problems due to misconfiguration you might
consider a hardware reset to factory defaults as described in this chapter.
However, please note that resetting the SpeedTouch™ to its factory settings will revoke
all the changes you made to the configuration.
Via the LEDs you can check the status of the SpeedTouch™. Following table may help
you in case of problems starting up the SpeedTouch™:
Indicator
Name Color
Power/System Off
Green
Amber
Red
DSL/WAN Off
Amber
Amber
Green
Green
LAN Off
Green
USB Off
Green
Power On Self Test (POST)
(*)
Description
Status
Power off.
Solid Power on, normal operation.
Flashing Power on, Back-to-Defaults status.
Flashing Power-on, BOOTP status.
Solid Power on, POST(*) pending.
Solid Power on, POST(*) failed.
No DSL line.
Flashing DSL line synchronization pending.
Solid DSL line synchronized.
Toggling DSL line synchronized and
end-to-end connection pending.
Solid DSL line synchronized and
end-to-end connection active.
No Ethernet link.
Solid Ethernet link.
No USB link.
Solid USB link.
4 Troubleshooting
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