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4-2 Common Problems and Their Solutions (Continued)
Ribbon wrinkles
Occasional ribbon wrinkling may not indicate a printer problem, but if wrinkling
occurs often, check the following:
1.
Raise the print head.
2.
Confirm that the ribbon cores are correctly seated on the ribbon spindles.
3.
Turn the ribbon take-up knob clockwise and confirm that the ribbon runs
smoothly. If the ribbon binds, remove the ribbon cores and examine the
ribbon spools, spool springs, and gears for possible damage. Remove any
label debris or other obstructions.
4.
Close the print head. Confirm that the ribbon take-up gears engage properly.
5.
Resume normal operation If the problem persists, try replacing the ribbon.
A damaged or inferior quality ribbon may wrinkle easily, especially with high
heat settings.
Printer skips labels while printing
1.
Confirm that the printer will feed one label at a time using the .EED switch.
If the printer feeds more than one label when you press the feed switch, see
"Printer feeds too many labels" for troubleshooting information.
2.
If using eye-mark indexing, confirm that there are black bars printed on the
back of every label and that the index bars are positioned such that they pass
over the sensor. If using gap sensing, confirm that there is a uniform gap (at
least 1/8" wide) between each label.
3.
Print a test label to confirm that you have selected the proper sensing
method for your label media.
4.
Calibrate the label sensor according to the procedure in this manual.
5.
Confirm that the label sensor is not obstructed. Clean if required.
6.
Confirm that the label as defined by the label format is smaller than the
physical label size.
If none of the above steps correct the problem, the label sensor may be defective.
All manuals and user guides at all-guides.com
SATO SERVICE MANUAL
CX Series Printers
53
Rev B
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