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4-2 Common Problems and Their Solutions (Continued)
Host stops responding or displays "printer not ready" message
1.
Review your software setup, following the instructions provided with the
software.
2.
Confirm that the host-to-printer communication cable is connected and
undamaged. If using the serial port, confirm that you are using a null
modem cable or adapter.
3.
If using the serial port, confirm that the host and printer are both using
the same serial port parameters. The self-test label shows the current
printer serial port parameters.
4.
If using a communications switch between the host and printer, remove
the switch and connect the printer directly to the host.
5.
Reset the printer as described in this manual, reset the host computer and
software, and try printing again.
Host stops responding or displays "printer not ready" message
1.
Review your software setup, following the instructions provided with the
software.
2.
Confirm that the host-to-printer communication cable is connected and
undamaged. If using the serial port, confirm that you are using a null
modem cable or adapter.
Poor print quality
1.
Confirm that the print media is properly loaded, and there is no side-to-
side motion of the paper as it feeds through the printer.
2.
Check your software's print darkness and print speed settings. These
settings may need adjustment for optimum results.
3.
Try different print media. Old or inferior quality media will degrade print
quality.
All manuals and user guides at all-guides.com
SATO SERVICE MANUAL
CX Series Printers
51
Rev B
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