Troubleshooting - iHome iAV14 Quick Start Manual

TROUBLESHOOTING

SYMPTOM
Unit won't turn
on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out/
unit doesn't
respond
Erratic
performance
No sound
Sound distorted
Poor Alexa
response
POSSIBLE REASON
AC adapter isn't
plugged into a working
wall socket or not
properly connected
Unit is not properly
connected to power
source and/or device is
paused
External interference
Volume is too low
Volume is too high
Sound source is
distorted
Unit located
too far from
router
SOLUTION
Plug the AC adapter into a
working wall socket and plug the
AC cable into the DC jack on the
unit. Make sure any associated
wall switch that controls the
outlet is ON.
Try adjusting volume on unit and
audio device.
Make sure unit is properly paired
to your device (check that iHome
iAV14 appears in the Bluetooth
menu).
Move unit away from potential
sources of external interference such
as computers, modems, wireless
devices (routers) or fluorescent light.
Turn volume up on unit and/or your
device
Turn volume down on unit and your
device
If the original sound file (MP3) is old
or of poor quality, distortion and
noise are easily noticed with
high-power speakers. Try upgrading
file from a trusted source such as
iTunes.
Move the unit closer to your
router
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