Troubleshooting - iHome iDL48 Operation Instructions Manual

Symptom
Unit does not turn on AC adaptor isn't plugged into a working wall
socket or not plugged into the DC jack on back
of the unit
Internal battery is run down/ needs charging
Unit doesn't respond
Unit requires a reset
iPad/iPhone/iPod is not docked or connected
properly
iPad/iPhone/iPod does iPad/iPhone/iPod is not docked or connected
not respond to the properly
unit, iPad/iPhone/iPod
is playing but no
Your iPad/iPhone/iPod software is too old
sound comes out
iPad/iPhone/iPod is locked up/plays but no
sound comes out
Unit/iPad/iPhone/iPod The unit is reacting to external interference
performance is erratic
No sound from unit Volume is set too low on unit
iPad/iPhone/iPod iPad/iPhone/iPod is not docked or connected
didn't charge up properly
iPad is connected via USB
iPad/iPhone/iPod is locked up/ frozen
iPad/iPhone/iPod battery has problem
Unit is operating on internal battery

Troubleshooting

Possible Problem
Plug the AC adaptor into a working wall socket and plug the connector
into the DC jack on the unit
If the Internal battery is run down/ needs charging, connect unit to AC
outlet to recharge battery
If unit is plugged in and doesn't respond, try resetting the unit by
inserting the end of a paper clip or similar object into the Reset Port
located on the back of the unit and holding briefly.
Remove your iPad/iPhone/iPod from the dock OR USB port and check
for obstruction in the dock or USB port and on your iPad/iPhone/iPod.
Replace in dock OR USB port. Check that USB cables are connected.
Remove your iPad/iPhone/iPod from the dock OR USB port and check
for obstruction in the dock or USB port and on your iPad/iPhone/iPod.
Replace in dock OR USB port. Check that USB cables are connected.
Upgrade software on your iPad/iPhone/iPod via iTunes on your
computer
Check the volume setting. Make sure your iPad/iPhone/iPod is working
properly before docking into the unit. Please refer to your iPad/iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone
or iPod user guide for details on how to perform a reset.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Make sure volume is turned up
Remove your iPad/iPhone/iPod from the dock OR USB port and check
for obstruction in the dock or USB port and on your iPad/iPhone/iPod.
Replace in dock OR USB port. Check that USB cables are connected.
The USB port will not charge iPad models that require 2.1 amps
Please make sure your iPad/iPhone/iPod is working properly before
docking into the unit. Please refer to your iPad/iPhone/iPod manual for
details.
Make sure unit is connected to AC power to charge connected
devices. Unit will not charge devices while operating on the internal
battery.
6
Solution