Troubleshooting - Sony KP 43T90 Operating Instructions Manual

Troubleshooting

If, after reading the following instructions, you have additional questions related to the use of your Sony projection TV, please call one of the following
numbers (English only).
Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669)
Customers in Canada contact the Customer Relations Center at: (416) 499-SONY (7669)
The picture turns off and the • The projection TV is equipped with a self-diagnosis function. If there is a problem with your projection TV, the TIMER/STAND BY indicator on the front
TIMER/STAND BY indicator on the
front panel flashes (self-diagnosis • Press POWER on the projection TV to turn it off, then inform qualified Sony personnel or the above Direct Response Center of the number of flashes.
function)
No picture (screen not lit), no • Make sure the power cord is plugged in.
sound • Operate with the buttons on both the projection TV and the remote control.
• Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV, and when watching video tapes, set to VIDEO 1, 2, 3 or 4.
• Try another channel. It could be station trouble.
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 19)
• The Parental Control feature is activated. (see "To deactivate the Parental Control feature" on page 37)
Remote control does not • Batteries could be weak. Replace the batteries.
operate • Press TV (FUNCTION) when operating your projection TV.
• Make sure the projection TV's power cord is connected securely to the wall outlet.
• Locate the projection TV at least 3-4 feet away from fluorescent lights.
• Check the polarity of the batteries.
Dark, poor or no picture • Adjust "Picture" in the Video menu. (see "Picture Adjustment" on page 26)
(screen lit), good sound
• Adjust "Brightness" in the Video menu. (see "Picture Adjustment" on page 26)
• Check antenna/cable connections.
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 19)
• Adjust the convergence again using the FLASH FOCUS button. (see "Adjusting the Convergence Automatically (FLASH FOCUS)" on page 19)
Good picture, no sound • Press MUTING so that "Muting" disappears from the screen. (see "MUTING" on page 20)
• Check the MTS/SAP setting in the Audio menu. (see "MTS/SAP" on page 27)
• Make sure "Speaker" is set to "On" in the Audio menu. (see "Speaker" on page 28)
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 19)
50
panel will flash repeatedly. Counting the number of flashes helps you inform qualified Sony personnel of the projection TV's condition.