Troubleshooting - Alcatel 3C User Manual

Your phone will not be repaired in cases where labels
or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any of its
affiliates be liable for indirect, incidental or consequential
damages of any nature whatsoever, including but not
limited to commercial or financial loss or damage, loss of
data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or
limitation of indirect, incidental or consequential damages,
or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
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Troubleshooting ...................

Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone's performance, remove
unnecessary files or apps on your phone.
• Update your phone's software via the Updates
application. Or you can touch Settings > System >
System updates to update software.
• Reset your phone via Factory data reset. Touch
Settings > System > Reset > Factory data reset >
RESET PHONE. Another method is to hold down the
Power key and the Volume up key at the same time
when your phone is powered off. All your phone data
will be lost permanently. It is strongly advised to fully
back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
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