Using Electronic Hookswitch; Setting The Headset Base Unit Options; Enable Electronic Hookswitch; Change The Headset Mode - Polycom VVX 411 User Manual

1.
Press the headset key twice.

Using Electronic Hookswitch

When you use a headset that supports electronic hookswitch (EHS), you can place, answer,
and end calls by using the controls on your headset. To use EHS, you need a headset that
includes a serial control interface in addition to the standard analog headset jack (RJ-9)
interface. The serial control interface requires an EHS adapter that you can purchase from
your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset
connects to the base unit wirelessly, which enables you to use your headset even if you're some
distance away from your phone. Typically, you can work wirelessly up to 300 feet (91 meters)
from your phone and still use the EHS controls. Check with your headset's user guide for the
precise range restrictions.

Setting the Headset Base Unit Options

Before you connect your headset to your phone and use EHS, you need to set the following
options for your specific headset model:
•
For Jabra headsets, change the headset mode to DHSG on the headset base unit. For
details, refer to your headset documentation or contact Jabra support.
•
For Plantronics headsets, change the coarse receive level to 3 and the transmit level to
B on the headset base unit. For details, refer to the guide that comes with your headset.
•
For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position
on the back of the headset base unit. For additional details, see your headset's
documentation or contact Sennheiser support.

Enable Electronic Hookswitch

After you set the base unit options for your headset and connect your headset to your phone,
you can enable EHS.
1. Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on Polycom Voice Support for information on
connecting a headset to your phone.
2. Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
3. Select one of the below modes for your specific headset:
•
Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS
cable or adapter.
•
Choose Plantronics if an EHS-compatible Plantronics headset is attached with
an EHS cable or adapter.
•
Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an
EHS cable or adapter. If your phone does not have a menu selection for
Sennheiser, select Jabra instead.
•
Choose Regular Mode (default) if another headset is attached.

Change the Headset Mode

Headsets that come with a docking station have two modes: soft phone and desk phone mode.
To control your phone using your headset, the headset must be in soft phone mode. If you
cannot operate the phone from your headset, it is possible your headset is in desk phone mode
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Polycom VVX 411 Phone User Guide