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Introduction
Preventive maintenance
Corrective and
emergency repair
Setup
Further information
Service agreement
The unit includes mechanical and electrical parts and the unit is often placed in a rough
environment where the components are exposed to different climate conditions. Therefore
the unit will need preventative maintenance on a regular basis.
The After Sales Support Department of Dantherm S.p.A. is ready to help you
in case of a problem.
To be able to offer quick and efficient help, please have the following information ready
when contacting Dantherm S.p.A. :
•
Name
•
Company
•
Country
Contact Dantherm S.p.A. and ask for the After Sales Support department and help
will be provided as soon as possible:
Phone: +45 96 14 37 00
Fax: +45 96 14 38 00
Email: service@dantherm.com
Dantherm S.p.A. offers to do the preventive maintenance on the units so that they at all times
will operate according to factory standards.
In case of malfunctions of the product Dantherm S.p.A. offers to do emergency repair on the
climate units. Agreements will be made with the customer on response time and price.
Dantherm S.p.A. has established a network of service partners to do the preventative
maintenance. The partner is trained and certified on the actual climate units. The partner will
also carry an adequate number of spare parts – so that any repairs can be made during the
same visit.
The agreement will be made with Dantherm S.p.A. – and the overall responsibility for the
agreement belongs to Dantherm S.p.A.
For further information about a service agreement in your country or region, please contact:
Claus Havboe Rasmussen
After Sales Manager
Dantherm S.p.A.
Phone:
Mobile:
Email:
•
Phone no.
•
•
Email
•
•
Type (unit)
•
+45 9614 3725
+45 6168 1233
Claus.Rasmussen@dantherm.com
Site/location (unit)
Serial no/order no.
Description of the problem
43
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