Internet Streaming Troubles; Network Connection Troubles; Bluetooth Connection Cannot Be Done/Completed; There Is No Sound, The Sound Skips Or Fluctuates, Connection Is Lost - Sony UBP-X800M2 Operating Instructions Manual

Internet streaming
The picture/sound is poor/certain
programmes display a loss of detail,
especially during fast-motion or dark
scenes.
• Picture/sound quality may be improved by
changing the connection speed.
Recommended connection speed is of at
least 2.5 Mbps for standard definition video,
10 Mbps for high definition video and at
least 25 Mbps for Ultra HD video (depending
on the service provider).
Internet streaming via Wi-Fi is unstable
when connected with Bluetooth device
using LDAC.
• Set [Wireless Playback Quality] in [Bluetooth
Settings] to [Connection] (page 23).
There is no options menu during Internet
streaming.
• Options menu is not available during
Internet streaming.
Network connection
The player cannot connect to the network.
• Check the network connection (page 12)
and the network settings (page 25).
The PC cannot connect to the Internet after
[Wi-Fi Protected Setup™ (WPS)] is
performed.
• The wireless settings of the router may
change automatically if you use the Wi-Fi
Protected Setup function before adjusting
the settings of the router. In this case,
change the wireless settings of your PC
accordingly.
You cannot connect the player to the
wireless LAN router.
• Check if the wireless LAN router is on.
• Move the player and the wireless LAN router
closer to each other.
• Move the player away from devices that use
a 2.4 GHz frequency band such as a
microwave, Bluetooth or digital cordless
device, or turn off such devices.
The desired wireless router do not appear
in the wireless network list.
• Press RETURN to return to the previous
screen, and try wireless setup again. If the
desired wireless router is still not detected,
select [New connection registration] to
perform [Manual registration].
The message [A new software version is
available. Please go to the "Setup" section
of the menu and select "Software Update"
to perform the update.] appears on the
screen when turning the player on.
• See [Software Update] (page 20) to update
the player to a newer software version.
Bluetooth connection
Bluetooth connection cannot be done/
completed.
• Set [Bluetooth Mode] to [On] (page 23).
• Make sure the Bluetooth device is turned on
and the Bluetooth function is enabled.
• Move the Bluetooth device closer to the
player.
• Connect the player and the Bluetooth
device again. You may need to cancel the
connection with the player using your
Bluetooth device first.
• Delete pairing information once from the
device list and connected device, before
retrying connection.
• Connection may not be possible if other
Bluetooth devices are present around the
player. In this case, turn off the other
Bluetooth devices.
• The connection registration information has
been erased. Perform the connection
operation again.
There is no sound, the sound skips or
fluctuates, or the connection is lost.
• DVD AUDIO cannot be played via Bluetooth
device due to DRM.
• Move the Bluetooth device closer to the
player.
• Make sure the player is not receiving any
interference from a Wi-Fi network, other
Bluetooth device, other 2.4 GHz wireless
device, or microwave oven.
• Check that the Bluetooth connection is
properly made between the player and the
Bluetooth device.
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