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Oki B6500 Series Customer Support Information

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See also: Troubleshooting Manual , Service Manual
Customer Support Information
Oki Data Training
Rev. 5.4
June 2009

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Summary of Contents for Oki B6500 Series

  • Page 1 Customer Support Information Oki Data Training Rev. 5.4 June 2009...
  • Page 2 Oki Data does not warrant or represent that such documentation is complete, nor does Oki Data represent or warrant that it will notify or provide to such customer any future changes to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect the warranty offered by Oki Data with respect to such equipment.

  • Page 3: Table Of Contents

    Replacing the Fuser....................Page 14 Resetting the Fuser Counter ................Page 16 Loading Paper In The Paper Tray ................. Page 17 Printer’s Paper Routing..................Page 19 Operator Control Panel Layout................Page 20 Oki Data Support....................Page 21 Your Training Notes....................Page 22...
  • Page 4 This Page Is Intentionally Blank...

  • Page 5: General Set Up & Installation

    General Set Up & Installation This handout provides guidelines for supporting the B6500 series of printers. Before removing any portion of the machine or making any internal adjustments, be sure power to the unit is OFF (It is STRONGLY recommended that the AC power cord be removed from the wall outlet!).

  • Page 6: Print Quality Problems

    Is there a solid image on the drum surface? If so, request a service call. If not, replace the Print Cartridge. Did replacing the Print Cartridge correct the problem? If not, request a service call. Page 2 B6500Support Guide Oki Data...

  • Page 7: Solid Black Page

    Replace with dry, flat paper.  Is the paper out of the paper spec? Replace the paper with specified paper.  Replace the Print Cartridge Did this fix the problem? If not, request a service call. Oki Data B6500Support Guide Page 3...

  • Page 8: Horizontal Blank Lines

    Did this fix the problem? If not, request a service call. There are vertical black stripes in the paper Vertical Stripes feed direction  Replace the Print Cartridge Did this fix the problem? If not, request a service call. Page 4 B6500Support Guide Oki Data...

  • Page 9: Horizontal Stripes

    Replace with dry, flat paper.  Is the paper out of the paper spec? Replace the paper with specified paper.  Replace the Print Cartridge Did this fix the problem? If not, request a service call. Oki Data B6500Support Guide Page 5...

  • Page 10: Toner Spots On Page

    Replace with dry, flat paper.  Is the paper out of the paper spec? Replace the paper with specified paper.  Replace the Print Cartridge Did this fix the problem? If not, request a service call. Page 6 B6500Support Guide Oki Data...

  • Page 11: Gray Background

     Remove the paper cassette and paper. Check for problems in the cassette. Is the paper aligned correctly?  Replace the Print Cartridge Did this fix the problem? If not, request a service call. Oki Data B6500Support Guide Page 7...

  • Page 12: Physical Paper Damage

     Check the paper supply. Is the paper damp? Replace with dry, flat paper.  Is the paper out of the paper spec? Replace the paper with specified paper.  If the problem persists, request a service call. Page 8 B6500Support Guide Oki Data...

  • Page 13: Marks Repeating Down The Page

    Attraction Roller The attraction roller is responsible for charging the toner particles. If this contact were dirty or missing, results would Contact range from variable density to no data being printed on the page Oki Data B6500Support Guide Page 9...

  • Page 14: Consumables Information

    P/N:52116001 High capacity: 18,000 pages (@ 5% page density) P/N: 52116002 Warranty The standard B6500 printers have a 1 year Overnight Exchange warranty. Duty Cycle The maximum duty cycle is 200,000 pages per month Page 10 B6500Support Guide Oki Data...

  • Page 15: Care And Feeding Of The Print Cartridge

    Care and Feeding of the Print Cartridge Assembly What follows are some general guidelines when dealing with the Oki Data Print Cartridge assembly.  Gently remove the protective paper and plastic that is shipped around the print cartridge assembly prior to installing it within the printer.

  • Page 16: Replacing The Print Cartridge

    Cartridge by the grip handle an pull it out slowly NOTE: To prevent any toner spill, place a sheet of paper under the front edge of the printer before setting the EP Cartridge down Page 12 B6500Support Guide Oki Data...
  • Page 17 NOTE: Insure that the EP Cartridge is seated completely inside the printer 7. Close cover A securely 8. Turn the power switch on and print a test page Oki Data B6500Support Guide Page 13...

  • Page 18: Replacing The Fuser

    3. Push down on both Orange tabs (Lever Fuser, as illustrated at left) and slide the fuser unit straight out of the printer. Page 14 B6500Support Guide Oki Data...
  • Page 19 Close all covers, including the duplexer, if installed. The following page contains the instructions to reset the fuser counter that is stored within B6500 Oki Data B6500Support Guide Page 15...

  • Page 20: Resetting The Fuser Counter

    5. Wait until this message clears and the Reset Counter Display Panel shows: Fuser U4 6. Press the “Select” button to return the Ready to Print printer to the “Ready to Print” message. is now ready to print again! The B6500 Page 16 B6500Support Guide Oki Data...

  • Page 21: Loading Paper In The Paper Tray

    1. Pull the paper tray from the B6500 2. Place the tray on a flat surface and remove the lid 3. If the base plate of the paper tray is raised, push it down Oki Data B6500Support Guide Page 17...
  • Page 22 6. Load the paper with the side to be printed on facing up and with all four corners aligned 7. Close the lid of the paper tray and push the tray completely into the printer Page 18 B6500Support Guide Oki Data...

  • Page 23: Printer's Paper Routing

    This is the B6500 paper path. You can see the addition of the duplexer mechanism on the left side. IMPORTANT NOTE: Paper in the B6500 printers are installed in the paper trays with the print side face up. Oki Data B6500Support Guide Page 19...

  • Page 24: Operator Control Panel Layout

    Operator Control Panel Page 20 B6500Support Guide Oki Data...

  • Page 25: Oki Data Support

    Oki Data Support Oki Data’s Industry leading support can be reached 7 days a week / 24 hours a day by calling (800) 654-3282 or you can log into the Oki Data Web site at www.okidata.com This is the main web page you will see when you enter.

  • Page 26: Your Training Notes

    Your Training Notes: Page 22 B6500Support Guide Oki Data...
  • Page 27 This Page Is Intentionally Blank Oki Data B6500Support Guide Page 23...
  • Page 28 Training Department Oki Data Americas. Inc. 2000 Bishops Gate Boulevard Mount Laurel, New Jersey 08054 (856)235-2600 June 2009...

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