Defects Liability And Guarantee - Bowers & Wilkins 96002 Manual

B&W
You are using a product from the company B&W. All of our products are subject to strict quality
controls. The quality controls cover the purchasing of raw materials and production and continue
until the products leave our warehouse.
If you have a complaint when using our products, we are pleased to remain at your disposal
Defects in the sense of the warranty apply if:
•
The product does not correspond with the information provided in the advert/product
description (technical changes reserved)
•
The product does not correspond with the usual use and properties
Defects in the sense of the warranty do not apply if:
•
The product displays normal wear and tear
•
Damage is caused to the product, which is the own fault of the user or a third party
(improper operation or incorrect storage etc)
•
Defects to the product exist which the user already knew about at the time of purchase
A torn handle, damaged wheel, broken case or split bag are always handling errors and are not
subject to warranty claims.
Our product details always relate to the transport of the bike in a case or bag.
Example:
You have a bike case from our bike cases range and receive the case at your travel destination
with damages.
Immediately contact:
Luggage service/lost and found office
The airline is responsible and not your travel organiser!!!
We generally have all attachment parts for our products (wheels, locks, handles, hinges,
lid brackets and studs etc.) in stock as spare parts.
Damages or cracks in the case shell generally cannot be repaired.
In order to confirm this, we initially need a brief exclamation of how the damage was caused and
some relevant photographs. It may be necessary to send us the case at a later point in time. You
can then claim for replacement of damages against the airline with the report we prepare.
B&W International GmbH
B&W
Junkendiek 5
49479 Ibbenbüren
40

Defects liability and guarantee

Phone: +49 (0) 54 51 89 46-0
Fax: +49 (0) 54 51 89 46-444
URL: www.b-w-international.com
B&W
41