Obtaining Support For Your Product - 3Com OfficeConnect 3CDSG8 Installation Manual

ICES Statement
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
CE Statements (Europe)
EU Representative:
3Com Europe Limited
Peoplebuilding 2, Peoplebuilding Estate
Maylands Avenue
Hemel Hempstead, Hertfordshire
HP2 4NW
United Kingdom
This product complies with the European Low Voltage Directive 73/23/EEC as amended
by European Directive 93/68/EEC and EMC Directive 2004/108/EC.
Warning: This is a class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate measures.
A copy of the signed Declaration of Conformity can be downloaded from the Product
Support web page at http://www.3com.com/
Also available at http://support.3com.com/doc/3CDSG8.pdf
China RoHS

OBTAINING SUPPORT FOR YOUR PRODUCT

3Com offers product registration, case management, and repair services through
eSupport.3com. You must have a user name and password to access these services,
which are described in this appendix.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must first register your
product at: http://eSupport.3com.com/. 3Com eSupport services are based on
accounts that are created or that you are authorized to access.
Solve Problems Online
3Com offers the following support tool:
• 3Com Knowledgebase — Helps you to troubleshoot 3Com products. This query-
based interactive tool is located at: http://knowledgebase.3com.com. It con-
tains thousands of technical solutions written by 3Com support engineers.
Purchase Extended Warranty and Professional Services
To enhance response times or extend your warranty benefits, you can purchase value-
added services such as 24x7 telephone technical support, software upgrades, onsite
assistance, or advanced hardware replacement.
Experienced engineers are available to manage your installation with minimal disrup-
tion to your network. Expert assessment and implementation services are offered to fill
resource gaps and ensure the success of your networking projects. For more informa-
tion on 3Com Extended Warranty and Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and support
information. See the table of access numbers later in this appendix.
Access Software Downloads
You are entitled to bug fix / maintenance releases for the version of software that you
initially purchased with your 3Com product. To obtain access to this software, you
need to register your product and then use the Serial Number as your login. Restricted
Software is available at: http://eSupport.3com.com/
To obtain software releases that follow the software version that you originally pur-
chased, 3Com recommends that you buy an Express or Guardian contract, a Software
Upgrades contract, or an equivalent support contract from 3Com or your reseller.
Support contracts that include software upgrades cover feature enhancements, incre-
mental functionality, and bug fixes, but they do not include software that is released
by 3Com as a separately ordered product. Separately orderable software releases and
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