Arris Touchstone DTM602G Setup Manual page 54

Getting
Safety
Started
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Battery Modem
Installation Installation
Handset Ethernet
Installation Configuration
• Is the handset within range of the Telephony Modem? Move close to the
Telephony Modem and try again.
• Is the Online LED lit?
– If not, check the coax connection at the Telephony Modem and the
wall. Ensure they are connected and tight. If they are and you do not
have dial tone, contact your service provider.
– If the Online LED is lit, go to the next step.
• Is the Telephone (Telephone 1 or Telephone 2) LED lit?
– If not, phone service has not been provisioned on that line. Contact
your service provider.
– If it is blinking, there is a phone off hook somewhere in the house.
Find that phone and hang it up.
– If it is lit, go to the next step
• If you are using an external phone, is the phone plugged directly into the
Telephony Modem?
– Make sure the phone is plugged into the port on the back of the Te-
lephony Modem labeled "Tel 1/2" (DTM602G).
– If so, try a different phone. Make sure the new phone is a working
phone.
– If a known good phone is used and you still don't have dial tone, try
a different phone cable. If a new phone and cable do not restore dial
tone, call your service provider.
• Is the Telephony Modem plugged into a wall outlet?
– If so, unplug the RJ-11 connector at the back of the Telephony Port
and plug in a known working phone. If you now have dial tone, the
problem is with the house wiring. Contact your MSO or a qualified
wiring technician to correct the house wiring. If you still do not have
dial tone, contact your service provider.
Touchstone DTM602G Telephony Modem Setup Guide
About the Trouble-
Usage
Handset shooting
Glossary
53