Arris Touchstone DTM602G Setup Manual page 53

Getting
Safety
Started
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Battery Modem
Installation Installation
Handset Ethernet
Installation Configuration
I'm not getting on the Internet.
If you are using a hub, is the hub turned on?
Are you using the right type of
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Telephony Modem.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
To test your network speed, try an online test such as
http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
I have two computers connected to the Telephony Modem, but only one
can get on the Internet.
Check your cable company's terms of service: they may allow only one com-
puter to connect directly to the Telephony Modem.
I don't have dial tone when I pick up my phone, why?
In order for telephone service to be functional on the Telephony Modem,
telephone service must have been purchased from the service provider and
configured on your Telephony Modem. The following steps should help in
identifying the source of the problem.
• Is the Power LED lit?
– If not, check to make sure the Telephony Modem is plugged in and
the outlet has power.
– If the LED is lit, go to the next step.
• Is the handset properly installed and fully charged?
Touchstone DTM602G Telephony Modem Setup Guide
About the Trouble-
Usage
Handset shooting
Ethernet Cable? Use the supplied cable for
Glossary
52