Troubleshooting - Zte I600 User Manual

This chapter list some problems that you might encounter while installing or using MODEM,
please read following relative information at first. If the problem still can not be solved, please
contact with distributor or service provider.
Problem
Indicator light
After power on the MODEM,
power LED is off.
After insert Ethernet cable, the
LAN indicator light is off.
Access network failure
Can not access the setup page of
the MODEM
Can not access Internet
Others
Call failure
Web page configuration lost after
restart the MODEM

6.Troubleshooting

1. Make sure power adapter is original accessories.
2. Power adapter correctly connect with MODEM and wall socket/power.
1. Make sure Ethernet cable correctly connect with computer/HUB and
MODEM.
2. Confirm computer/HUB is power on.
1. Verify the LAN connection successful.
2. Checking your TCP/IP settings.
Refer to Windows Help for details. Make sure Obtain IP address
automatically is selected in the settings.
3. Using Ping command to make sure that your computer is properly
connected to the MODEM. Please refer to chapter 4.2.
If still not work, please contact your service provider.
1. Please check your PC's settings and connection according to the above
advices, ensure that your PC can access MODEM setup page.
2. If PC is configured correctly and only can access MODEM setup page,
please check your MODEM. Detailed refer to chapter 5.
If MODEM configured correctly, but still not work, please contact your
service provider.
1. Please Confirm the connectivity of telephone.
2. Make sure the telephones perfectly connect with MODEM.
If the call still is failure, please contact with your service provider.
1. Make sure you have clicked <apply> button after modify the
configuration every time.
2. If you click <apply> button, but the problem still exist, please contact
with your service provider.
Check Point
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