For Assistance; Troubleshooting - Zte MF920VS User Manual

For Assistance

The following topics address areas of support for your hotspot, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.

Troubleshooting

Check the questions and answers below for troubleshooting solutions for common hotspot issues.
Check Here First
Question: Unable to connect via Wi-Fi (WLAN)
Answer 1: Check whether the hotspot is properly connected to the computer or other external device.
Answer 2: If a WPS (Wi-Fi Protected Setup) connection fails, see the Wi-Fi device user guide. If
you're still unable to connect, set up the hotspot Wi-Fi connection manually.
Answer 3: To connect a WPS Pin-specified Wi-Fi device, check whether the correct PIN has been
used.
Answer 4: If OPEN WEP is the security method being used, check whether the correct WEP key is
entered. If the WEP key is unknown, reset the WEP key and reconnect the device.
Answer 5: Check whether the correct WPA key is set. If the WPA key is unknown, reset the hotspot
or see the WLAN Initialization Sticker to reset the WPA key, and then reconnect the device.
WPA/WPA2 security may not be supported depending on the Wi-Fi device. See the Wi-Fi device user
guide for information.
Question: Computer does not recognize the hotspot.
Answer 1: Check whether the hotspot is properly connected to the computer or other external device.
Answer 2: Remove the hotspot from the PC, restart the PC, and then reconnect the hotspot.
Answer 1: Wait several seconds for installation to begin after the system recognizes any new
hardware. If the installer does not automatically activate even after a period of time, remove the
hotspot from the PC and reconnect it.
Answer 2: Install driver manually.
Question: Internet connection fails.
Answer 1: Make sure that you are within the service area.
Answer 2: If signal reception is poor, move to where signal reception is good and then reconnect.
Answer 3: The access point might be busy depending on the time of day. Wait a little and then
reconnect.
Answer 4: Activate the Web UI and make sure that network settings are correct.
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