Troubleshooting - Shure KSA1200 Manual

If no obstruction is found or if sound quality does not improve, replace the sleeve with a new sleeve.
Caution: When cleaning, do not force any object through the earphone nozzle! This will damage the earphone
sound filter.
Warning: The cleaning tool is only to be used to clean the earphones. Any other use, such as using the tool to
clean ears or foam sleeve, could result in injury.
The cable connectors to the earphones may collect debris or other deposits that can affect audio quality. If this
happens, disconnect the cables and clean them using a dry cotton swab.

Troubleshooting

Issue
The device appears to
be working but no
sound is audible
Audio is distorted
Amplifier does not
power on
Earphones sound dull
or muffled
Battery no longer
holds charge
Solution
• Check that cable connections are secure
• Check that pad is not enabled and reducing level
• Confirm the audio from the source is not distorted before entering the amplifier
• Check that cable connections are secure
• Check the amplifier input meter to make sure the amplifier input is not overloading
• The battery may require recharging
• If the amplifier is plugged in, try a different micro-B USB port (or AC outlet if
plugged into the power adapter)
• Follow the instructions on cleaning the earphone nozzles with the supplied cleaning
tool.
• Contact Shure Service and Repair to arrange to have the battery replaced. There
are no user-serviceable parts.
Shure Incorporated
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