Problem Solving Guide - Miele KM 362 Operating Instructions Manual

Problem solving guide

With the help of the following guide, minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be remedied
without contacting Miele. This will save you time and money because you won't
need a service call.
Please note that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating
instructions.
Problem
The burner does not
ignite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
The burner does not
ignite after several
attempts.
The gas flame goes out
after being lit.
The flame suddenly
looks different.
32
Possible cause and remedy
There could be an air lock in the gas pipe.
 You may need to make several attempts before the
burner ignites successfully.
There is a fault.
 Turn all of the controls clockwise to "" and
interrupt the power supply to the cooktop for a few
seconds.
The burner is not correctly assembled.
 Assemble the burner correctly.
The gas shut-off valve is closed.
 Open the gas shut-off valve.
The burner is wet and/or dirty.
 Clean and dry the burner.
The flame slits are blocked and/or wet.
 Clean and dry the flame slits.
The flames do not touch the ignition safety device
and the burner does not get hot enough:
The burner parts are not positioned correctly.
 Position the burner parts correctly.
The ignition safety device is dirty.
 Remove any soiling.
The burner parts are not positioned correctly.
 Position the burner parts correctly.
The burner head or the holes in the burner cap are
dirty.
 Remove any soiling.