Sync 3 Troubleshooting - Ford ECOSPORT Owner's Manual

To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
Issue
There is back- The audio control
ground noise settings on your cell
during a phone phone may be affecting
call. SYNC 3 performance.
During a call, I
can hear the
Possible cell phone
other person
malfunction.
but they cannot
hear me.
During a call, I
cannot hear the
The system may need to
other person
be restarted.
and they cannot
hear me.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
Possible cell phone
book.
malfunction.
EcoSport (CBW) India, Vehicles Built From: 14-08-2017, GN15-19G219-ZCA enIND, Edition date: 201708, First Printing
SYNC
Phone issues
Possible cause
238
3
(If Equipped)
SYNC 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
visit the Ford website.
www.fordsync.com
Possible solution
Refer to your device's manual about audio
adjustments.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
Check your cell phone's compatibility.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
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