Troubleshooting Guide; Warranty - Shark Rocket HV384Q Series Instructions Manual

TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing�
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller
or trapped behind the Soft Roller.
Vacuum lifts area rugs�
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the Power slider switch.
Brushroll/Soft Roller does not spin�
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and unplug vacuum and remove blockage before
reconnecting and turning vacuum back on.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact customer service at 1-800-798-7398.
Vacuum turns off on its own�
This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats.
Should this occur, perform the following steps to restart the motor-protective thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.
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1-800-798-7398
FIVE (5) YEAR
LIMITED WARRANTY
The 5-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC� Warranty coverage applies to the original owner and to the original
product only and is not transferable�
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a
period of 5 years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in this instruction manual, subject to the following
conditions and exclusions�
What is covered in my warranty?
1� The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced for up to 5 years from the original purchase date�
2� In the rare event that a replacement unit is issued, the warranty coverage ends six months
following the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater� If the unit is replaced, SharkNinja reserves the right to replace the unit
with one of equal or greater value�
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for
select product categories�
1� Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc�, which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty�
2� Any unit that has been tampered with or used for commercial purposes�
3� SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement� A fee of $19�95 for return shipping costs will be charged at the time of return
shipment of the repaired or replacement unit�
4� Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit�
5� Consequential and incidental damages�
6� Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts that have been performed by a repair person not
authorized by SharkNinja�
7� Products purchased, used, or operated outside of North America�
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit sharkclean�com for product care/maintenance self-help� Our Customer
Service and product specialists are also available at 1-800-798-7398 to assist with product
support and warranty service options�
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you� Please note you
must call 1-800-798-7398 to initiate a warranty claim� Return and Packing Instruction information
will be provided at that time�
For Customer Service hours, visit sharkclean�com
Replacement parts are available for purchase at sharkclean�com� For more information on which
parts are classified as wearable and non-wearable, please visit sharkclean�com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from state
to state�
Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you�
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