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TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing�
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
• Check filters to see if they need cleaning� Follow instructions for rinsing and drying the filters
before re-inserting back into the vacuum�
• Dust cup may be full; empty dust cup�
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if
required�
• Remove any string, carpet fibres or hair that may be wrapped around the brushroll�
Vacuum lifts area rugs�
• Turn off the unit to disengage the brushroll and restart with the POWER button for suction only
cleaning�
• Suction is powerful� Take care when vacuuming area rugs or rugs with delicately sewn edges�
• Turn off the unit and disengage the area rug from the brushroll and restart the unit�
Brush-roll/soft roller does not spin�
• If brush roll indicator light on the floor nozzle turns red, the brush roll has stopped spinning�
Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before
reconnecting and turning vacuum back on�
• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature�
• Make sure that the carpet height selector is not on the HARD FLOOR setting�
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before
reconnecting and turning vacuum back on�
Vacuum turns off on its own or Brush-roll Indicator Light flashes red�
• This vacuum cleaner is equipped with a motor protective thermostat� If for some reason your
vacuum overheats, the thermostat will automatically turn the suction motor off� Should this
occur, perform the following steps to restart the thermostat:
1� Turn the unit off�
2� Unplug the vacuum�
3� Empty the dust cup and clean filters (see page previous page)
4� Check for blockages in hose, accessories and inlet openings�
5� Allow the unit to cool for a minimum of 45 minutes�
6� Plug in the vacuum�
7� Restart the unit by turning the power on�
Note: If vacuum still does not start, contact Customer Service at: 0800 862 0453�
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WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your "statutory rights"). You can enforce these rights against your retailer. However, at Shark we are
so confident about the quality of our products that we give you an additional manufacturer's warranty of up to
five years upon registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These terms
and conditions relate to our manufacturer's warranty only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory
rights or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to
work properly for as long as possible. The guarantee it comes with is an important consideration - and reflects
how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (+44 (0)800
862 0453) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put straight through
to a Shark representative. You'll also find online support at sharkclean.co.uk /uk.
How do I register my extended Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following
information about your machine:
•
Date you purchased the machine (receipt or delivery note)
•
To register online, please visit sharkclean.co.uk /uk/register-guarantee
•
Serial Number
IMPORTANT
•
Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
•
Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt
may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we'll have your details to hand if we ever need to get in touch. You can also
receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new Shark
technology and launches.
If you register your guarantee online, you'll get instant confirmation that we've received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for
a total of five years. (12 months plus an extended warranty of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark's discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
•
Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
•
Normal wear and tear such as brush bar, fuse, belt, batteries etc.
•
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling
of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your
machine.
•
Use of the vacuum cleaner for anything other than normal domestic household purposes.
•
Use of parts not assembled or installed in accordance with the operating instructions.
•
Use of parts and accessories which are not Shark Genuine Components.
•
Faulty installation (except where installed by Shark).
•
Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact
our free phone customer service help line and ask about our out warranty program,
on +44 (0)800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You'll
find a full range of Shark spares and replacement parts for all Shark machines at sharkclean.co.uk /uk/parts.
Accessories are at sharkclean.co.uk /uk/accessories.
Please remember that using non-Shark spares invalidates your guarantee.
®
FROM HZ400
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