Kohler K-5401-PA Homeowner's Manual page 13

Troubleshooting Information (cont.)
General
Symptoms
4. The heated seat is not
working.
5. Water stops flowing from
the spray wand before
cleansing is complete.
6. The deodorizer is not
working.
7. The UV disinfection
feature is not working.
8. The toilet does not flush
automatically.
9. The night light does not
turn on in low light
conditions.
Remote Control
Symptoms
1. The remote control is not
turning on.
2. The remote control is not
connecting with the toilet.
Kohler Co.
Probable Causes
B. The inlet hose from the water
supply stop to the toilet is
kinked or looped too tight.
C. The sensor does not detect the
user.
D. The filters are blocked or
damaged.
A. The heated seat is not enabled.
B. The temperature setting is too
low.
A. Washing automatically stops 5
minutes after pressing a spray
icon.
A. The deodorizer is not activated.
A. The UV disinfection feature is
not activated.
A. The automatic flush feature is
not enabled.
B. The sensor does not detect the
user.
A. The night light is not enabled.
B. The low light sensor is not
working.
Probable Causes
A. The batteries are not properly
installed.
B. The batteries are drained.
A. The remote is too far from the
toilet to receive a signal.
B. The remote is not paired with
the toilet.
13
Recommended Action
B. Remove the kink in the hose or
make the loop wider.
C. Small children may not be
detected. Adjust the sitting
position. The sensor may have
difficulty with fabric or other
objects. The sensor is designed to
sense skin.
D. Service the filters. Refer to the
"Servicing the Filters" section.
A. Activate the heated seat. Refer to
the "Enable/Disable Automatic
Features" section.
B. Adjust the heated seat temperature
using the remote control.
A. Press the "Front" or "Rear" icon to
restart cleansing.
A. Activate the deodorizer using the
remote control.
A. Activate the UV disinfection
feature. Refer to the
"Enable/Disable Automatic
Features" section.
A. Activate automatic flush. Refer to
the "Enable/Disable Automatic
Features" section.
B. If this issue occurs repeatedly, call
the Customer Care Center using
the information on the back of this
manual.
A. Press the "lighting" icon on the side
control panel.
B1. Clean the light sensor on the side
control panel.
B2. Call the Customer Care Center
using the information on the back
of this manual.
Recommended Action
A. Reinstall the batteries. Refer to the
"Replacing the Batteries" section.
B. Replace the batteries. Refer to the
"Replacing the Batteries" section.
A. Move the remote closer to the toilet
to regain a connection.
B. Pair the remote to the toilet. Refer
to the "Remote Control – Setup"
section.
1325704-5-A