Troubleshooting - Vax VX69 Get Started

What to do if it goes wrong
Problem
There is an
accessory missing.
The steamer has
no power
Why is the steamer not
producing steam?
Why won't the Microfi bre
pad pick up dirt?
CAUTION: To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
Solution
• Check the 'This pack contains' panel on the box to make sure the part
is included with your steamer.
• If it is missing, we're here to help. Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
NZ: 0800 VAX NZL (0800 829 695)
• Check the on/off control dial position.
• Check the amber light is illuminated.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace
with a SAA 10amp fuse.
• There may be no water in water tank, check the water tank has water.
• Check the water tank cap is securely fi tted onto the water tank.
• The water may not yet be at temperature. The steamer will take
approximately 30 seconds to heat up.
• Steam path may be blocked. Go to 'Maintenance Section'.
• Check steam control dial has been turned to 'on'.
• Water tank level may be low, refi ll with water.
• If using as a stick mop - handle may not be fully inserted. Release
handle, press handheld trigger to check steam is working. Re-insert
handle until it clicks into place.
• The Microfi bre Pad may already be saturated or dirty.