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Troubleshooting
Frequently Asked Questions
Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service
may be made available with or without subscribing to
cable TV service. Contact your local cable service
provider for complete information on cable services,
including high-speed Internet access.
Q. How do I arrange for installation?
A. Professional installation from your cable service
provider may be provided. A professional installation
ensures proper cable connection to the modem and to
your PC, and ensures proper configuration of all
hardware and software settings. Contact your cable
service provider for more information about installa-
tion.
Q. How does the WebSTAR Cable Modem connect to
my computer?
A. The cable modem connects to the USB port or the
10/100BaseT Ethernet port on your PC. If your PC is
not equipped with an Ethernet interface, an Ethernet
card is available from your local PC or office supply
retailer, or from your cable service provider.
Q. Once my cable modem is connected, how do I
access the Internet?
A. Your local cable service provider becomes your
Internet Service Provider (ISP), offering a wide range of
services including e-mail, chat, news, and information
services. Your cable service provider will provide the
software you will need.
Q. Can I watch TV and surf the Internet at the same
time?
A. Absolutely! If you subscribe to cable television
service, you can watch TV and use your cable modem
at the same time by connecting your TV and your cable
modem to the cable network using an optional cable
signal splitter.
Q. Can I run more than one device on the
modem?
A. Yes—a single WebSTAR cable modem will support
up to 31 Ethernet devices utilizing a user-supplied
Ethernet hub, that you can purchase at your local PC or
office supply retailer. Another user at your location can
simultaneously connect to the USB port on the cable
modem. Contact your cable service provider for further
assistance.
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