Scientific Atlanta WebSTAR DPC2100 User Manual

Scientific atlanta cable modem user's guide.
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WebSTAR™ Model DPC 2100™ and EPC2100™
Cable Modem User's Guide
Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ Cable Modem offers high-
end performance and unsurpassed reliability. With your new WebSTAR Cable Modem, your Internet enjoyment
and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing, configuring, operating, and
troubleshooting your WebSTAR Cable Modem.
Benefits and Features
Your WebSTAR Cable Modem offers the following outstanding benefits and
Provides a high-speed broadband Internet connection that energizes your
online experience, and makes downloading and sharing files and photos with
your family and friends hassle free
Features Plug and Play operation for easy set up and installation
Includes both USB and Ethernet connections
Allows vertical or horizontal placement
Allows automatic software upgrades by your cable service provider
Ensures interoperability with most cable service providers by complying with
Data Over Cable System Interface Specifications (DOCSIS

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   Summary of Contents for Scientific Atlanta WebSTAR DPC2100

  • Page 1

    Cable Modem User’s Guide Introduction Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ Cable Modem offers high- end performance and unsurpassed reliability. With your new WebSTAR Cable Modem, your Internet enjoyment and business productivity will surely soar.

  • Page 2: Table Of Contents

    Front Panel Description ... 7 Back Panel Description... 8 Where Is the Best Location for My Cable Modem? ... 9 What are the System Requirements for Internet Service? ... 9 How Do I Set Up My High-Speed Internet Access Account? ... 10 How Do I Connect My Devices to Use the Internet? ...

  • Page 3: Important Rules For Safe Operation

    Important Rules for Safe Operation WARNING: Avoid personal injury and damage to this equipment. An unstable surface may cause this equipment to fall. Note to Installer Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular,...

  • Page 4

    WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.

  • Page 5: Power Sources

    If you drop this equipment, or damage the cabinet of this equipment If this equipment exhibits a distinct change in performance Upon completion of any service or repairs to this equipment (cable modem), ask the service technician to perform safety checks to determine that the equipment is in proper operating condition.

  • Page 6: What's In The Carton

    What’s In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items, except as noted:...

  • Page 7: Front Panel Description

    Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 8: Back Panel Description

    Back Panel Description The following illustration describes the back panel components of the DPC2100 and EPC2100 cable modems. 1 12 VDC—Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem.

  • Page 9: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service provider to select the best location for your cable modem.

  • Page 10: How Do I Set Up My High-speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you will need to set up an account with your local cable service provider.

  • Page 11: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

  • Page 12

    Do not connect your PC to both the Ethernet and USB ports at the same time. You can connect two separate PCs to the gateway cable modem at the same time by connecting one PC to the Ethernet port and one PC to the USB port.

  • Page 13: How Do I Configure Tcp/ip Protocol

    TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments. Configuring TCP/IP on Your Internet Devices TCP/IP protocol in a Microsoft Windows environment is different for each Microsoft Windows version.

  • Page 14

    WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide To configure Windows 2000 systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window.

  • Page 15

    To configure Macintosh systems Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 16: How Do I Install Usb Drivers

    How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the cable modem gateway USB drivers.

  • Page 17

    To install Windows 2000 drivers Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the Power and Cable indicators on the cable modem illuminate solid green. Click Next in the Found New Hardware Wizard window.

  • Page 18: Having Difficulty

    A. Absolutely! If you subscribe to cable television service, you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter.

  • Page 19: Common Troubleshooting Issues

    The modem does not register an Ethernet connection after connecting to a hub. If you are connecting multiple PCs to the cable modem, you should first connect the modem to the up-link port of the hub. The LINK LED of the hub will illuminate continuously.

  • Page 20: Tips For Improved Performance

    Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet.

  • Page 21: How Do I Renew The Ip Address On My Pc

    How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Renewing the IP Address on Your PC Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 22: Front Panel Status Indicator Functions

    OFF - When no devices are connected to either the Ethernet or USB ports. Note: With both Ethernet and USB devices connected to the modem at the same time, when data is being transferred through only one of the devices (Ethernet or USB), the indicator will illuminate continuously.

  • Page 23: Special Conditions

    Special Conditions The following chart describes the appearance of the front panel status indicators on the cable modem during special conditions to show that either cable modem access protection is enabled, or that you have been denied network access. Front Panel LED Status Indicators During Special Conditions...

  • Page 24: Notices

    WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. DPC2100, EPC2100, WebSTAR, SciCare, and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 25: Fcc Compliance

    FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or TV reception, which can be determined by turning the...

  • Page 26: For Information

    For Information Scientific-Atlanta, Inc. 770.236.5000 Product and service availability subject to change without notice. © 2003 Scientific-Atlanta, Inc. All rights reserved. Bringing the Interactive September 2003 Printed in USA Experience Home If You Have Questions If you have technical questions, contact your local cable service provider. 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042

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